Frequently Asked Questions (FAQ)
What is the procedure for a transfer from old Jamaat to new Jamaat?
My name has been changed? What is the procedure for updating it on www.its52.com?
I want to update my name but my name/spelling is not available in drop down list of names? What should I Do?
I want to update my contact details but the page does not allow any changes?
I want to update my Miqaat History?
My personal details / Photograph do not reflect even when I have updated it on www.its52.com?
Why it is necessary to keep password confidential and need to change frequently?
I cannot see my photograph being displayed on my home page?
I want to update my prefix what should I do?
How do I change my password?
What if Mumineen forget their password?
What if the ITS card is lost?
What to do in case of lost card?
What will be my new ITS ID number?
My ITS card was lost and my Jamaat office issued me another new ITS card with a new ITS number. What should i do ?
What if I have to attend a Miqaat during those 10 days of application of ITS lost card.
I had lost my ITS card and I found my old card again? What should I do?
What if I dont have 2 photographs available at the time of application of lost card?
What if my lost card receipt is lost?
I lost my ITS card? ITS office gave us the temp card during Lailatul Qadr 1425H / Eid ul Fitr 1425H / Zikra 1425H Will that card work?
What if my ITS card is lost during travel to Miqaat (like ashara Mubaraka) Venue?
If Lost Card detail is sent through Courier which address should i send on?
What if I pay the lost card amount by demand draft,it should be in favour of?
What is the procedure for a transfer from old Jamaat to new Jamaat?
a. For this procedure you have to contact your (Old) Jamaat office and get a transfer out print out. This Print out has to be submitted in your new Jamaat to get the transfer completed
My name has been changed? What is the procedure for updating it on www.its52.com?
a. You can change your self Just by logging on www.its52.com and using the Personal Information Update module available there.
I want to update my name but my name/spelling is not available in drop down list of names? What should I Do?
a. Please select the correct spelling for your name (Spelling provided in the masters are verified by al-Vazarat) and if you name is not present in the masters please send a request at support@ejamaat.com
I want to update my contact details but the page does not allow any changes?
a. To activate changes you want to make please select the check box provided and to save please select a reason for the same
I want to update my Miqaat History?
a. Contact your Local Jamaat Office or Your Jamaat JMC for update your attandance History
My personal details / Photograph do not reflect even when I have updated it on www.its52.com?
a. The details will reflect only after verification from Badri Mahal
Why it is necessary to keep password confidential and need to change frequently?
a. It is because of your critical information available online and it can be accessed by the one (whoever has your password)
I cannot see my photograph being displayed on my home page?
a. You can upload your photograph from your homepage there is a link to update the photograph. Follow the following procedure:
1. The photo should be strickly in Quami Libas.
2. The photo is not Stapled.
3. The photo is not Black & White.
4. The photo is Passport Size.
5. The face is Clear & Visible.
6. There is no Stamp or Signature mark on the photo.
| Picture Required | File Format | Dimensions | dpi | Max Size |
| Passport Size | JPEG | 3.5" x 4.5" (216 x 324 pixels) | 300 dpi | 40KB |
I want to update my prefix what should I do?
a. Please update your prefix from www.its52.com and along with make sure that you upload a copy of the Misaal
How do I change my password?
a. It is simply done by clicking on change password link available in your Home Page
What if Mumineen forget their password?
How to login on http://www.its52.com after you receive your ITS Password
For e.g.
ITS ID - 20399999
Password - MKL26
Open the web page http://www.its52.com
Enter your ITS ID and Password.
Click on Submit to get your Home page
If you have forgotten your password: -
Open the web page http://www.its52.com
Click on the Forgot Password? Click Here
To get another page where you have to type your User ID :
after you enter your user ID click on Get Your Password
You will get the following Message
Now check your email account to get the password
What if the ITS card is lost?
a. In case you have lost your ITS ID card you have to get it reported at ITS Head Office, Badri Mahal In case if it is not possible for you to contact ITS Head Office, you can get the same done through your Jamaat office.
What to do in case of lost card?
a. Report your card as lost at ITS Head Office, Badri Mahal or to your local Jamaat Office
With 2 photos and Waraqat-ul Tarkhis (if you apply directly at ITS Head Office) for authentication. Lost card fee per card is INR 200/- Plus courier charges as per applicable. Your lost card will be process in 10 days from the receipt of application at ITS Head Office.
What will be my new ITS ID number?
a. You will be issued a new ITS ID Card which will have your same (old) Number
My ITS card was lost and my Jamaat office issued me another new ITS card with a new ITS number. What should i do ?
a. Please send the new card that has been issued by local Jamaat back to ITS Head Office, Badri Mahal and apply for the lost card with original ITS number. (old number)
What if I have to attend a Miqaat during those 10 days of application of ITS lost card.
a. Please contact the ITS Head Office at the Miqaat venue and collect your card from there. The address of the local lost card office at the venue will be mentioned on the website www.its52.com
I had lost my ITS card and I found my old card again? What should I do?
Case 1: Card Lost and Lost Card applied in ITS Head Office, Badri Mahal.
Case 2: Card Lost, But not applied for lost card in ITS Head Office, Badri Mahal.
What if I dont have 2 photographs available at the time of application of lost card?
a. You can get the required photos printed at ITS Head Office by paying INR 30/- (Provided your updated photographs in Quami Libas is available on www.its52.com)
What if my lost card receipt is lost?
a. In case you have lost the receipt you can have a duplicate receipt issued by applying for it at ITS Head Office by paying INR 20/-.
I lost my ITS card? ITS office gave us the temp card during Lailatul Qadr 1425H / Eid ul Fitr 1425H / Zikra 1425H Will that card work?
a. No, That was a temp card with the marking for that specific event so that card cannot be re-used. So please collect form us the permanent card
What if my ITS card is lost during travel to Miqaat (like ashara Mubaraka) Venue?
a. In that case Please contact the ITS Office at Miqaat venue and report your Lost card as soon as possible.
If Lost Card detail is sent through Courier which address should i send on?
ITS Head Office,
Mezzanine Floor, C.K. Building
Badri Mahal, Dr. D. N. Road. Fort Mumbai - 400001 India.
Front Desk : +91 22 40025152.
What if I pay the lost card amount by demand draft,it should be in favour of?
a. Demand Draft (DD) payable in Mumbai in the favour of Dawat - e - Hadiyah
